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Business/Ethics/Welcome the Whistle-Blowers

Research shows whistle blowing can benefit organizations by saving money and reputation, boosting employee satisfaction and preventing outrages that invite government regulation.
Whistle-blowers are individuals who notice people who are more critical of other people, these people can be hard to get along with or please.  Whistle-blowers take action to influence their surrounding environment.  

In the Journal of Business Ethics, Marcia Miceli, Janet Near  and Terry Morehead offer some steps for managers to take to make sure that whistle-blowing occurs at their organization only when it is mandatory.   

Ban retaliation

Implement anti-retaliation policies that allows for the disciplining or dismissing of employees who take action against whistle-blowers.

Hire well

Hire employees who are likely to blow the whistle when they see something wrong.

Communicate ethics

Discuss codes of ethics and anti-retaliation policies, when new employees are given an orientation have handbooks which outline these. Let employees know where to express concerns and what to expect.

Training and development

It’s okay to write a fancy code of ethics, but workplaces  need to follow what has been written in the code of ethics by conducting training for managers and employees on how to deal with concerns without retaliation.

Explain what's wrong

Tell employees what is considered wrong and what to do if a wrongdoing occurs.

Create channels

Provide employees with ways to report wrongdoings. Develop a workplace culture where dialogue and feedback are regular practices.  Show employees that it is safe to raise their concerns.  Assign an individual whom whistle-blowers can approach with concerns or a hotline.

Provide incentives

“Consider financial incentives for reporting concerns, such as a percentage of savings recovered as a result of internal whistle-blowing (when embezzlement is caught, for example), a salary increase in a merit system, a one-time cash bonus, or some other financial reward.”

Investigate thoroughly

Avoid blaming the messenger, if you are in doubt investigate if the complaint has merit.  After an incident has been reported and a wrongdoing corrected, consider publishing a report of actual cases to illustrate the action the organization takes to solve problems and punish wrongdoers.

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Next post: Offering support is the best medicine for a stressed worker 2012-02-07 09:29:21

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