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Toronto East General goes high-tech to fight violence

Workplace safety drive spurs hospital to start using wireless device 'straight out of Star Trek

Toronto East General Hospital experiences two “code whites” in a week. Code white signals that a violent situation is unfolding somewhere in the facility. It can either be patient on staff or staff on staff.

The president of Toronto East General states that “One of the issues that has existed in the hospital for the longest time but really doesn’t get talked about much is violence against health care workers”. He also states that “the numbers are quite shocking and much more higher than one would think.”

Six months ago, Toronto East General started a “zero tolerance” campaign to address the problem of workplace violence and has already succeeded in reducing response time by security to an average of 59 seconds from 2.5 minutes.

A small device that can be clipped onto a shirt or worn around the neck on a lanyard by hospital staff is what has cut down the response time by security.

The issue of violence in hospitals came to light in 2005 when a nurse at a Windsor hospital was murdered by her ex-boyfriend, an anesthesiologist. As a result, recommendations have been put in place to improve safety in hospitals.

In a 2006 Statistics Canada survey twenty-eight per cent of Ontario nurses responded they had been physically assaulted by a patient in the previous year. The area in the hospital where violent acts occur at an increased rate is in the ER. The ER is open to everyone, it is crowded, and is it an emotional place, for these reasons violent incidences are high.

A security agent at Toronto East General says that most of the code whites he responds to involve individuals who are intoxicated or on drugs.

Currently a few hundred staff members at Toronto East General are wearing Voceras and in two months all the staff in the hospital will be wearing one.

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